DELIVERY AND RETURN INFO

Returns Policy of Petswithbenefit.com aims at allowing you to be 100% satisfied with your purchase. Please see and ensure that you’re read out Returns Policy in full before purchasing any items from our website. 

Please note that we are unable to offer a refund:

• On personalised goods (such as pet id tags) unless they were delivered to you faulty. 
• We will not refund any pet food which has been opened, even if this was sent by mistake and/or is not the pet food you ordered.
• Any returns concerning anything edible must be notified to us within 48 hours of receiving the delivery, else our refund policy is to not accept returns. 
• We also do not accept return of any and every products that are intimate and\or sanitary goods.

Returning Unwanted Items

You can request to return an unwanted items that you no longer require up to 14 days from the purchase date so long as such product is within the terms and conditions established from our Return Policy.

We require that any items that you are to return are in their original and unused condition in their unopened packaging. 

To return the item, contact our Customer Care team by email at [email protected] , or calling us on +357-96261010 and tell us why you would like to return the item.

We will then arrange for the item to be collected from you. Once the item is received and inspected by us (usually within 3 days of collection), we will issue you with a refund for the value of the item purchased provided the item(s) is/are in their original condition.

We are unable to refund the original shipping cost and additionally we will be required to subtract the cost of collecting the item from the amount to be refunded. The amount to be refunded is the cost of purchase at the time of purchase of the product.

 

Incorrect / Faulty / Damaged Item

Occasionally things can go wrong and we may send out the wrong item(s) and/or parcels may get damaged by our couriers. Please report the incorrect and/or damaged item(s) to our customer services team within 48 hours of receiving your items. You can contact us by email at [email protected], or calling us on +357-96261010.

We may request photographic evidence of any damaged goods in respect of your claim and we shall review your claim with 3 working days from the date of receipt of your claim. Once we review your claim and we establish that the item(s) delivered to you are incorrect and\or faulty and\or damaged due to our fault  We will then arrange for the incorrect and\or faulty and/or damaged item to be collected from you and subsequently for a replacement order to be dispatched to you.

We will not charge you for collection of the incorrect/damaged item(s) or for the delivery of the replacement item(s).

Nothing contained within these terms and conditions affects your legal rights.

 

Contacting Us

If you have any questions about Our Site or this Return & Refund Policy, please contact us by email at [email protected], or calling us +357-96261010.

FREE Delivery

No matter how many items you order we offer FREE delivery ANYWHERE in Cyprus with purchases over €20.00 

For customers who opt for Standard Delivery, we will dispatch your goods within 2 – 5 working days (excluding weekends and bank holidays) and these will be delivered by one of our courier partners.

If a customer places an order on a weekend, we aim to have the goods before the next weekend. Some items delivered from our warehouses may take a little longer to be delivered in these cases you will be alerted to our expected dispatch lead-time before checkout.

 

Standard Delivery

For purchases under €20.00, our standard delivery charge is €5.00.

For customers who opt for Standard Delivery, we will dispatch your goods within 2 – 5 working days (excluding weekends and bank holidays) and these will be delivered by one of our courier partners.

If a customer places an order on a weekend, we aim to have the goods before the next weekend. Some items delivered from our warehouses may take a little longer to be delivered in these cases you will be alerted to our expected dispatch lead-time before checkout.

 

Delivery to a Pickup Point

Delivery to a Pickup Point is a service that allows you to collect your order at a pick point close to your home. To ensure top-quality service, petswithbenefi.com works with long-time partners who are true pioneers in the delivery sector.

For all purchases, the Delivery to a Pickup Points charge is *€5.00

For customers who opt for Standard Delivery, we will dispatch your goods within 2 – 5 working days (excluding weekends and bank holidays) and these will be delivered by one of our courier partners.

If a customer places an order on a weekend, we aim to have the goods before the next weekend. Some items delivered from our warehouses may take a little longer to be delivered in these cases you will be alerted to our expected dispatch lead-time before checkout.

*Maximum weight: 20 kg per order

 

Benefit Delivery (Express Delivery)

Express Delivery is available for only an additional €6, for home delivery!

To make things easier for our customers we show on the checkout page the option of Express Delivery. Once you select Express Delivery we will be delivered your product(s) in the next 2 working days. (Excluding weekends and bank holidays)

Note: The delivery date changes every day at 12 pm and will also change to take account of weekends and courier holidays. For villages or areas outside the city, our couriers usually deliver once or twice a week. While for all other areas of the cities Limassol, Nicosia, Paphos and Larnaca are delivered daily.

 

Latest update: September 3, 2022